Refund and Cancellation Policy

Every Plus generator shows the full preview of the sheet before you pay, and the games and the usual worksheets are free, so you know what you are buying.

Pintoteca Plus is a digital service that starts the moment you subscribe. By paying you agree that it starts straight away and waive the 14-day right of withdrawal, as the rules on digital content and services allow. That is why we do not refund if you change your mind, stop using Plus, or forget to cancel before a renewal.

You can cancel at any time from your account, in Paddle's customer portal. There is no minimum term and no penalty.

You keep Plus until the end of the period already paid for, monthly or annual, and you are not charged again. The time left is not refunded.

If we change the price, we tell you before the next renewal so you can cancel at no cost. If a payment fails, Paddle retries for a few days and, if it cannot collect, the subscription ends and nothing further is owed.

We refund only in these cases: you were charged twice, you were charged after cancelling, or a fault on our side stops you using Plus and we cannot fix it within a reasonable time. Write to us from the contact page within 14 days of the charge, using your account email.

Paddle issues the refund to the original payment method, usually within 5 to 10 working days. Nothing above limits the rights the law gives you.

Payment is handled by Paddle, acting as the authorised reseller: Paddle issues the invoice, applies your country's taxes and processes the refunds above under its own policy.

Workbooks bought on Amazon follow Amazon's returns policy, not this one.